We do not pad our shipping prices and we do not charge for handling. For some items, such as bug shields, the shipping cost is based on the item's dimensions, not weight. If the shipping cost is based on dimensional weight, it is noted in the item description.
Orders are shipped in the order in which we receive them, which is usually the day the order is placed or the day after the order is placed. We ship Monday through Friday, excluding weekends and US holidays. We usually ship orders via UPS Ground (excluding shipments to Post Office Boxes and APO/FPO boxes), unless a faster shipping method is chosen, but we sometimes use other carriers. Orders that are heavier or larger than UPS's maximums are shipped via common carrier. We choose the freight carrier at our discretion.
The shipment of your order will include insurance up to the amount of your purchase (for orders over US$99.99, the cost of the insurance will be added to your order). For the security of both buyer and seller on orders over US$100.00, we mark the shipment "Signature required." Please make sure someone is available to sign for your delivery on the date it is due to arrive. Delivery usually takes 2-6 business days, depending on distance between your shipping address and our fulfillment center (we have fulfillment centers across the US), unless you chose a faster shipping method. We send e-mail with tracking numbers around the clock. If you do not receive the tracking number e-mail, please check your anti-spam filter or junk mail folder. You can also track your order by clicking on the "Order Status" link on the top right of each page on our Web site and following the instructions from there.
For packages or individual items damaged in shipment, please contact us by e-mail at cs [at] octaneautosupply . com within 1 business day of receipt. If you believe a package has been lost in shipment, please contact us by e-mail at cs [at] octaneautosupply . com so we can trace the shipment.
Unfortunately, we do not offer pick-up at our fulfillment centers.
